Purchase information

How we sell

A clear and professional flow: we curate, publish transparently, and support your order until delivery.

Purchase flow

Step 1

Selection and curation

Every product is checked for condition, authenticity, and editorial fit with Pilar Estilo.

Step 2

Transparent listing

We display real photos, condition (new or pre-loved), reference price, and final selling price.

Step 3

Reservation and payment

When you confirm the order, stock is reserved. You can pay using enabled store methods.

Step 4

Validation and shipping

We validate proof of payment when needed, confirm the order, and coordinate tracked shipping.

Discount codes

  • To use a code, enter it in the cart before confirming your order.

  • Each code is personal and can only be used once per account.

  • Codes are not transferable between accounts and cannot be combined.

  • If a code was assigned specifically to your account, only your user can redeem it.

  • General codes are available to any user until the available uses run out.

Frequently asked questions

How is the final price defined?

It is calculated using condition, brand, demand, and active market references at publishing time.

Do pre-loved items include warranty?

They include authenticity backing and clear condition notes. If details differ, you can request a review.

Can I pay using store credit?

If your account has approved credit, it is applied during checkout according to your available balance.

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