Logistics information

Shipping and returns

We make sure your order arrives safely and on time, with clear rules for reviews and returns.

Estimated shipping windows

Aconcagua zone

24-48h

Los Andes, San Felipe, Calle Larga, Rinconada, San Esteban, San Vicente. Shipping available.

Valparaiso Region and Metropolitan Region

2-4 business days

Shipping available.

Other Chilean regions

3-7 business days

Shipping available.

Shipping method

Starken o ChilExpress (cash on delivery (shipping cost))

Shipping cost is paid at pickup at the courier branch. Dispatched from Los Andes; tracking number shared once the parcel is in transit.

Return policy

Rule 1

You can request a review within 5 calendar days after delivery.

Rule 2

Items must remain in the original delivered condition with tags attached.

Rule 3

If there is a material mismatch with the listing, we process a resolution or refund.

Rule 4

Returns are not available for aesthetic preference on correctly disclosed pre-loved items.

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